Today’s intensely competitive business arena requires companies to be agile in the marketplace, and the strategic importance of business systems cannot be undervalued. The increasing pace of change in technology is reshaping business operations, and customers must gravitate to Service Delivery Automation and Technology Innovation, which acts as a catalyst and an enabler to ramp up business value. Progressively, Service Delivery Automation (SDA) is using innovative technology to replace a series of human actions. Essentially, SDA helps improve business usage effectiveness through sustained support which is accurate, repetitive and quick.
What can be done to accomplish these objectives?
At ennVee, we have significant experience in providing service delivery to our clients using large and complex ERP systems such as Oracle E-Business Suite and SAP. Over the years, we have fine-tuned our service delivery mechanism embracing the latest technological innovations to an extent where we have built a series of tools and accelerators for automating service delivery. The primary drivers for these automation tools are accuracy of delivery, repeatable perfection and quick turn-around time to resolve.
Listed below are some of our key tools and accelerators which differentiate our Service Delivery offering and add value to customers.
1. Custom Migration Tools
ERP Service Delivery involves code changes and assessing the impact of the same on the overall system. Hence, the custom code is migrated from one ERP instance to the other for unit testing, integration testing, user testing, deployment, etc. Our migration tool allows for seamless migration of code leading to high level of repetitiveness avoiding human errors and ensuring quicker availability of migrated code for testing and deployment. Thus, reducing the overall time to use the system with rectified custom code.
2. Upgrade Automation for EBS R12.2.x
As a part of service delivery, we come across scenarios where the product encounters a defect or a bug. In such cases, we reach out to the product principles such as Oracle to provide the resolution. Oracle may release a patch which may lead to upgrading a functionality or module to the next point version. In such cases, the impact of such upgrade need to assessed on the associated custom objects. The objects may need a remediation before they work with the new standard functionality.
Our upgrade automation tool provides for seamless assessment, remediation and testing of the code. Additionally, if the client Oracle EBS version is older than the current one, we can provide a free assessment service to determine the extent of upgrade complexity and potential effort involved in remediating the required custom objects.
3. Knowledge Repository
Successful service delivery leads to effective utilization of the business systems by the users and this can only be achieved by having a robust knowledge repository. Such a repository not only leads to reduced resolution time for similar incidents, it also provides a high level of reusability for custom code changes. Invariably, it provides for a service delivery which meets the desired service levels agreed with the client. At ennVee, our long years of service delivery experience have helped us build a solid repository of incident resolutions and re-usable components helping clients get an accurate, repetitive and quick service delivery turnaround.
4. Service Delivery Dashboard
Feedback is essential in improving service delivery. Our Service Delivery Dashboard ensures just that! Using simple, intuitive and open source analytic tools, we have built a framework for capturing transactional service delivery data and converting this data into a visually appealing and easy to assimilate dashboard.
The information covers strategic information for effective decision and operational information for efficient execution. Some of the key service delivery aspects such as incident trends, incidents by functional areas, SLA compliance, violation and penalties, RCA, SIP, service delivery performance, etc. are graphically depicted in the dashboard.
Service Delivery Automation ensures quicker resolution of incidents more accurately. In turn, this leads to user satisfaction and improves the effectiveness and efficiency of the business systems. Ultimately, a robust business system provides accurate information in near real-time allowing organizations to be more competitive in the marketplace.
ennVee offers Service Delivery Automation capabilities that compliment competitive growth objectives and achieve higher benefits realization. We continue to work with customers to streamline and optimize business processes, while reducing manual intervention for customers across industry verticals like manufacturing, logistics and transportation providers, financial services and banking institutions. Our partnership has helped to improve accuracy, efficiency, and delivery schedule for support and enhancement projects.
About ennVee TechnoGroup, Inc.
ennVee is backed by over 15 years of delivering optimal enterprise resource planning and custom developed solutions. Our seasoned team is comprised of more than 180 technology experts committed to delivering quality solutions to customers across a deep range of industries. ennVee is headquartered in Chicago, IL and has four global development centers in Bangalore, Chennai, Mangalore and Pune in India.
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