[Recap] NCOAUG 2018 Winter Training Day

Download ennVee’s presentation and infographic from the 2018 NCOAUG Training Day conference.

Recap

Another year, another solid NCOAUG Training Day. Thanks to everyone who came out to Drury Lane and connected with us.

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ennVee President, Veera Venugopal, and VP of Global Sales, Joe Bong, hosted an afternoon session to cover the voice of the customer, as well as ways to leverage automation during the EBS R12.2/ERP upgrade process. The session, entitled “Demystifying Customization During Your EBS R12.2.x Upgrade”, can be downloaded here.

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Presentation: Demystifying Customization During Your EBS R12.2.x Upgrade

93% of the companies using Oracle EBS are leveraging some form of customization, the scope of which can range from simple changes to seeded Oracle functionality to complex integrations to other systems.  Upgrading to EBS R12.2 requires manual remediation of all custom objects, and the management and execution of this remediation process is the key to an efficient and successful upgrade.

There is no one-size-fits-all solution for a successful upgrade, but there are ways in which companies can leverage automated tools and practices to significantly reduce manual effort, downtime, cutover, and post-go-live errors when upgrading to R12.2.x.

If you’re wondering how your specific level of customization will impact your upgrade, join us for this session to hear the “voice of the customer”; a summary of the top-rated industry-wide challenges, objectives, and overall timelines of those that have or plan to upgrade to R12.2.  Learn ennVee’s recipe for a more effective EBS R12.2 upgrade, and how IT leaders have leveraged automation to shrink development time and consulting spend by 80%.

Regardless of where you are in the upgrade process, this session will help you set realistic expectations for your upgrade and allow you to build a better project plan, baking automation into each phase which will result in a reduction of post-go-live errors, testing cycles and downtime.

Bonus Infographic Download

ennVee partnered with an independent research firm in 2017 to collect survey responses from more than 500 IT leaders on the challenges, business objectives, project timelines, and levels of customization involved when upgrading to Oracle E-Business Suite R12.2.

Click here to download the infographic.

Click here to download the presentation.

Click here to learn more about R12.2 upgrade automation.

Contact us for more information.

Connect with us at these upcoming events

March 20
Oracle Code 2018 Chicago 
(Chicago, IL)

April 10-12
Oracle Modern Customer Experience (Chicago, IL)

May 16
2018 Great Lakes Oracle Conference (GLOC) (Cleveland, OH)

Migrating from Oracle Discoverer to Microsoft SSRS

A Private, Women’s Liberal Arts College Migrates from Oracle Discoverer to MS SSRS in 8 weeks.

Retiring legacy reporting tools

The client is an internationally-recognized, private, women’s liberal arts college located in Massachusetts. As an IT-savvy institute they use Oracle Discoverer for all MIS requirements. After Oracle stopped supporting Discoverer in mid-2017, they sought an optimal migration path to migrate their analytical reports to a more intuitive platform, ultimately selecting Microsoft SQL Server Reporting Services (MS SSRS) to replace Discoverer. Continue reading “Migrating from Oracle Discoverer to Microsoft SSRS”

Customer Voice: “Patching, Testing, Migration, and Downtime…” are among the most reported Oracle EBS R12.2 upgrade challenges

ennVee partnered with an independent research firm to survey 300+ IT and project leaders who have or anticipate upgrading to Oracle E-Business Suite R12.2. Respondents cover all major industries. The top reported challenges include Downtime, Migrating Customizations, and Patching and Testing. 

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Oracle E-Business Suite 12.2 was first released in September 2013. It introduced Online Patching to help customers ensure continuous operation of their key business process. The underlying technology stack was also overhauled and supplemented with Oracle Fusion Middleware. As a result, all standard and custom objects (customizations) need to undergo numerous code changes to ensure compliance with 12.2 and above. While Oracle provides a standard utility for remediating and migration standard objects, the utility does not apply to any non standard (custom) objects. As a result, customers must make manually remediate and migrate all custom objects to their target R12.2 instance.

Objective

Our objective was to determine if the extent of customization was universally perceived as one of the top challenges for customers who have upgraded or are planning to upgrade to Oracle E-Business Suite R12.2. ennVee partnered with an independent research firm to survey 300+ IT and project leaders who have or anticipate upgrading to Oracle E-Business Suite R12.2. Respondents cover all major industries. The top reported challenges include Downtime, Migrating Customizations, and Patching and Testing.

Download our infographic for a breakdown of R12.2 upgrade objectives, challenges, estimated timelines, and the impact of customization.

About ennABLE

ennVee has been helping customers eliminate a bulk of the heavy lifting by automating the R12.2 upgrade process (from Assessment to Remediation, Migration, and Testing). Our proprietary ennABLE accelerator dramatically reduces the hours associated with custom object remediation, and reduces project cost and timelines by 50%, while minimizing cutover and upgrade downtime.

How ennVee leverages Service Delivery Automation for customers using complex ERP systems

The increasing pace of change in technology is reshaping business as we know it, and customers must gravitate to Service Delivery Automation and Technology Innovation, which acts as a catalyst and an enabler to ramp up business value.

Today’s intensely competitive business arena requires companies to be agile in the marketplace, and the strategic importance of business systems cannot be undervalued. The increasing pace of change in technology is reshaping business operations, and customers must gravitate to Service Delivery Automation and Technology Innovation, which acts as a catalyst and an enabler to ramp up business value. Progressively, Service Delivery Automation (SDA) is using innovative technology to replace a series of human actions. Essentially, SDA helps improve business usage effectiveness through sustained support which is accurate, repetitive and quick.

What can be done to accomplish these objectives?

At ennVee, we have significant experience in providing service delivery to our clients using large and complex ERP systems such as Oracle E-Business Suite and SAP. Over the years, we have fine-tuned our service delivery mechanism embracing the latest technological innovations to an extent where we have built a series of tools and accelerators for automating service delivery. The primary drivers for these automation tools are accuracy of delivery, repeatable perfection and quick turn-around time to resolve.

Listed below are some of our key tools and accelerators which differentiate our Service Delivery offering and add value to customers.

1. Custom Migration Tools

ERP Service Delivery involves code changes and assessing the impact of the same on the overall system. Hence, the custom code is migrated from one ERP instance to the other for unit testing, integration testing, user testing, deployment, etc. Our migration tool allows for seamless migration of code leading to high level of repetitiveness avoiding human errors and ensuring quicker availability of migrated code for testing and deployment. Thus, reducing the overall time to use the system with rectified custom code.

2. Upgrade Automation for EBS R12.2.x

As a part of service delivery, we come across scenarios where the product encounters a defect or a bug. In such cases, we reach out to the product principles such as Oracle to provide the resolution. Oracle may release a patch which may lead to upgrading a functionality or module to the next point version. In such cases, the impact of such upgrade need to assessed on the associated custom objects. The objects may need a remediation before they work with the new standard functionality.

Our upgrade automation tool provides for seamless assessment, remediation and testing of the code. Additionally, if the client Oracle EBS version is older than the current one, we can provide a free assessment service to determine the extent of upgrade complexity and potential effort involved in remediating the required custom objects.

Download our upgrade automation data sheet

3. Knowledge Repository

Successful service delivery leads to effective utilization of the business systems by the users and this can only be achieved by having a robust knowledge repository. Such a repository not only leads to reduced resolution time for similar incidents, it also provides a high level of reusability for custom code changes. Invariably, it provides for a service delivery which meets the desired  service levels agreed with the client. At ennVee, our long years of service delivery experience have helped us build a solid repository of incident resolutions and re-usable components helping clients get an accurate, repetitive and quick service delivery turnaround.

4. Service Delivery Dashboard

Feedback is essential in improving service delivery. Our Service Delivery Dashboard ensures just that! Using simple, intuitive and open source analytic tools, we have built a framework for capturing transactional service delivery data and converting this data into a visually appealing and easy to assimilate dashboard.
The information covers strategic information for effective decision and operational information for efficient execution. Some of the key service delivery aspects such as incident trends, incidents by functional areas, SLA compliance, violation and penalties, RCA, SIP, service delivery performance, etc. are graphically depicted in the dashboard.

Bottom line

Service Delivery Automation ensures quicker resolution of incidents more accurately. In turn, this leads to user satisfaction and improves the effectiveness and efficiency of the business systems. Ultimately, a robust business system provides accurate information in near real-time allowing organizations to be more competitive in the marketplace.

ennVee offers Service Delivery Automation capabilities that compliment competitive growth objectives and achieve higher benefits realization. We continue to work with customers to streamline and optimize business processes, while reducing manual intervention for customers across industry verticals like manufacturing, logistics and transportation providers, financial services and banking institutions. Our partnership has helped to improve accuracy, efficiency, and delivery schedule for support and enhancement projects.

About ennVee TechnoGroup, Inc.

ennVee is backed by over 15 years of delivering optimal enterprise resource planning and custom developed solutions. Our seasoned team is comprised of more than 180 technology experts committed to delivering quality solutions to customers across a deep range of industries. ennVee is headquartered in Chicago, IL and has four global development centers  in Bangalore, Chennai, Mangalore and Pune in India.

Interested in discussing manual pain points? Feel free to leave a comment or contact us at info@ennvee.com